# How People Move Through a Change

> A change happens on a date. People take longer. Learn the three stages people move through, name what is ending and what stays before you sell what is new, and respond to where each person is. Then plan it for one real change on a page.

Free online course from AdoptionLab.AI, category: Change Management, about 30 minutes, self-paced, no sign-in.

Take the course: https://campus.adoptionlab.ai/free/how-people-move-through-a-change
Last updated: 2026-10-15

## What you will be able to do

- Tell a change, which happens on a date, from the adjusting people do over time.
- Describe the three stages people move through: letting go, the in-between and a new start.
- Name what is ending and what stays before you talk about what is new.
- Spot where someone is from what they say and do.
- Choose a response that fits where a person is, including when they slide back.

## Inside the course

### Start here

- About AdoptionLab.AI
- Go-live was Monday
- What you will be able to do

### A change has a date. People do not

- A change has a date, people do not
- Practice: three weeks after go-live

### Three stages

- Three stages, in plain words
- Sort it: which stage?

### Name the ending first

- Every change starts with an ending
- Say what ends, what stays, what is new
- Mark the ending
- Practice: the new visit app
- Practice: what stays?

### Help people through the middle

- The in-between
- Practice: the slow month

### Meet people where they are

- Same room, different places
- What you might hear
- Case study: doctors and a new health record
- Practice: three people, one change
- Sliding back is normal

### Check and apply

- Check yourself
- Your work task: ending, staying, new
- What to take with you
- How AdoptionLab.AI can help your team succeed

- Tell us what you think

### Check and apply

- Sources

Ends with a 7-question knowledge check.

## How to cite

AdoptionLab.AI. (2026). How People Move Through a Change [Free online course]. AdoptionLab Campus. https://campus.adoptionlab.ai/free/how-people-move-through-a-change

Rights: © 2026 AdoptionLab.AI. Summaries, short quotes with attribution and links are welcome; please do not copy, adapt or republish this course or use it to train AI without written permission.