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Learning path

Human-Centered Improvement

For QI teams at health centers, hospitals and safety net nonprofits who want their fixes to fit the people who live with them. Four short modules: listen before you fix, build personas from real people, map one person's journey, and co-create the change through small tests.

By the end, you will be able to:

  • Hold short, open conversations and turn them into How might we questions
  • Build personas from what you heard, and test your change plan against each one
  • Map one person's journey and pick the moment that matters most
  • Design and test a change with the people who do the work, one small round at a time
  • 4 modules
  • About 1 hour 45 minutes, plus a short work task per module
  • Certificate of Completion
Sign in to startFor staff of approved partner organizations. Become a partnerSee all 4 modules
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The modules

The numbers are a suggested order.

  1. 1
    Listen Before You Fix: Short Interviews With the People Who Live It
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  2. 2
    Personas From Real People: Plan the Change for Who It Touches
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  3. 3
    Walk in Their Shoes: Map One Person's Journey Through a Change
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  4. 4
    Co-Create the Change: Improve It Together, One Small Test at a Time
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