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Learning path

Internal Consulting Skills

For QI leads, coordinators and practice facilitators, and anyone asked to help another team without authority over it. Four short modules on helping well from the inside: agree the ask before you start, find the real problem behind the request, check whether training is really the fix, and share what you found so people act on it.

By the end, you will be able to:

  • Agree the problem, owner, support and check-ins before you start helping
  • Find the problem behind a requested fix, and test your guesses quickly
  • Tell a skill gap from a system gap before anyone books training
  • Share hard findings so they are heard, with options and agreed next steps
  • 4 modules
  • About 1 hour 35 minutes, plus a short work task per module
  • Certificate of Completion
Sign in to startFor staff of approved partner organizations. Become a partnerSee all 4 modules
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The modules

The numbers are a suggested order.

  1. 1
    Agree the Ask: Set Up Your Help Before You Start
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  2. 2
    Find the Real Problem Behind the Request
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  3. 3
    Is Training the Fix? Find the Real Gap Before You Book a Class
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  4. 4
    Say What You Found: Share Findings People Need to Hear
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