Learning path

Governing Quality and Change

For board members of health centers, rural hospitals and safety net nonprofits, new or sitting, patient members included. Eight short modules: shared language for change, overseeing quality without managing it, reading a dashboard, a run chart and the yearly federal report, bringing the patient's voice to decisions, asking the right questions before a big approval, reading the money and the reserve, supporting and evaluating your CEO, and setting the year's few priorities.

By the end, you will be able to:

• Explain what change management adds to an improvement, in shared words with staff
• Ask the four quality questions at every meeting and tell oversight from management
• Tell normal bounce from real change on a chart, and read your yearly report against the state and the nation
• Bring what patients see to a decision without speaking for everyone, and make room for patient members
• Ask four questions before you vote on a merger, a new site, a service or a system, and ask for the report back
• Read the three money reports and the reserve, and ask the right questions before a budget vote or a cut
• Set goals with your CEO, give feedback through the year, and plan for an emergency
• Set the year's few priorities, keep routine items off the main agenda, and stay out of the weeds

• 8 modules
• About 2 hours 35 minutes, plus seven 10-minute work tasks (a
• Certificate of Completion