Learning path

Frontline Leader, Next Level

For supervisors and frontline managers in their second year, after Frontline Leader Foundations. Eight short modules on running the team through change: see the whole load, reach every shift, hand off work so you have room, bring a new hire in well, check whether training is really the fix, hold the first conversation about a performance gap, run meetings that decide and learn, and protect the team against the next departure.

By the end, you will be able to:

• Map what is landing on your team by month, and take a trade upward with facts
• Reach every shift and every remote worker with a change, not just day shift
• Hand off one task so a team member grows and you have room to lead
• Plan a new hire's first 90 days so they stay and get up to speed
• Tell a skill gap from a system gap before you book training
• Hold a calm first conversation about a performance gap, with facts and a plan
• Run a meeting that ends in a decision, and a short review that teaches
• Map who knows what on your team, and spread the knowledge that sits with one person

• 8 modules
• About 3 hours, plus eight 15-minute work tasks
• Certificate of Completion