Free online course · Change Management
How People Move Through a Change
A change happens on a date. People take longer. Learn the three stages people move through, name what is ending and what stays before you sell what is new, and respond to where each person is. Then plan it for one real change on a page.
- Free
- About 30 minutes
- Self-paced, online
- No sign-in
- 7-question knowledge check
No sign-in. Your answers are counted anonymously to improve the courses. Add your name at the end for a certificate (it stays on your device); add your email there only if you want to hear from us. Signed in to AdoptionLab Campus? It opens on your account instead, so your progress is saved. From AdoptionLab.AI. Updated October 15, 2026.
What you will be able to do
- Tell a change, which happens on a date, from the adjusting people do over time.
- Describe the three stages people move through: letting go, the in-between and a new start.
- Name what is ending and what stays before you talk about what is new.
- Spot where someone is from what they say and do.
- Choose a response that fits where a person is, including when they slide back.
Inside the course
- Start here
- About AdoptionLab.AI
- Go-live was Monday
- What you will be able to do
- A change has a date. People do not
- A change has a date, people do not
- Practice: three weeks after go-live
- Three stages
- Three stages, in plain words
- Sort it: which stage?
- Name the ending first
- Every change starts with an ending
- Say what ends, what stays, what is new
- Mark the ending
- Practice: the new visit app
- Practice: what stays?
- Help people through the middle
- The in-between
- Practice: the slow month
- Meet people where they are
- Same room, different places
- What you might hear
- Case study: doctors and a new health record
- Practice: three people, one change
- Sliding back is normal
- Check and apply
- Check yourself
- Your work task: ending, staying, new
- What to take with you
- How AdoptionLab.AI can help your team succeed
- Tell us what you think
- Check and apply
- Sources
About this course
A free course from AdoptionLab.AI. Free, self-paced online courses from AdoptionLab.AI on the people side of quality improvement: change management for health care and human service teams.
How to cite
AdoptionLab.AI. (2026). How People Move Through a Change [Free online course]. AdoptionLab Campus. https://campus.adoptionlab.ai/free/how-people-move-through-a-change
Rights
Free to take, and free to share by its link. The course’s wording, activities, examples and design are the original work of AdoptionLab.AI and are protected by copyright. Please don’t copy, adapt or republish them, use them as a template for other training, or use them to train AI models, without written permission. Quoting a short passage with a link back to this page is welcome.