Free online course · Change Management
Who Does What in a Change
Every change needs a few people-side roles filled: someone to back it, someone to run it, and people to carry it to the floor. Learn the six roles, the two meanings of "champion," how one person can wear several hats on a small team, and how to spot and ask for a missing role. Then map the roles on your own project.
- Free
- About 34 minutes
- Self-paced, online
- No sign-in
- 7-question knowledge check
No sign-in. Your answers are counted anonymously to improve the courses. Add your name at the end for a certificate (it stays on your device); add your email there only if you want to hear from us. Signed in to AdoptionLab Campus? It opens on your account instead, so your progress is saved. From AdoptionLab.AI. Updated October 15, 2026.
What you will be able to do
- Match project tasks to six people-side roles.
- Tell apart the two meanings of "champion."
- Assign roles on a small team where one person holds several, keeping the backer and the day-to-day lead apart.
- Spot a missing or confused role.
- Ask for a missing role in a way that gets it filled.
- Agree at kickoff on two counts that show it worked.
- Draft a one-page role map for your project.
Inside the course
- Start here
- About AdoptionLab.AI
- Everyone thought someone else had it
- What you will be able to do
- The six roles
- Six roles in every change
- Who does this task?
- Two meanings of champion
- Practice: which champion?
- Small teams, many hats
- One person, several hats
- Keep two jobs apart
- What happened in eight small practices
- Practice: the director wants to run it
- Fill the gaps
- Signs a role is missing
- Case study: define the role before hiring
- At kickoff, agree how you will know
- Case study: Alder Falls, part 3 of 7
- Ask so the role gets filled
- Practice: asking for a change lead
- Check and apply
- Check yourself
- Your work task: a one-page role map
- What to take with you
- How AdoptionLab.AI can help your team succeed
- Tell us what you think
- Check and apply
- Sources
About this course
A free course from AdoptionLab.AI. Free, self-paced online courses from AdoptionLab.AI on the people side of quality improvement: change management for health care and human service teams.
How to cite
AdoptionLab.AI. (2026). Who Does What in a Change [Free online course]. AdoptionLab Campus. https://campus.adoptionlab.ai/free/who-does-what-in-a-change
Rights
Free to take, and free to share by its link. The course’s wording, activities, examples and design are the original work of AdoptionLab.AI and are protected by copyright. Please don’t copy, adapt or republish them, use them as a template for other training, or use them to train AI models, without written permission. Quoting a short passage with a link back to this page is welcome.