Course theme
Change management is the people side of every improvement: who backs it, who it touches, and what helps them adopt the new way. These short courses cover how people move through a change, the roles a change needs, and how to hear resistance as useful information. Start here if you are new to change management or want a shared language for your team.
7 courses, 3 free to try now with no sign-in. The rest are available to partner organizations, free.
An introduction to change management for nonprofit and health center QI teams, with three first steps for your project.
Free to try nowHelp staff through the three stages of transition by naming what ends before you sell what is new.
Free to try nowThe six change management roles, from sponsor to champion, and how one person can fill several on a small team.
Free to try nowPlan change communication that reaches each group through the right channel and invites people to answer back.
Available to partnersTreat resistance to change as useful information and respond to head, heart and hands concerns.
Available to partnersUse open questions and active listening to find the real source of a concern during a change.
Available to partnersCo-design a change with frontline staff and improve it together through small PDSA tests.
Available to partnersPartner organizations get a set of courses chosen for their team. It starts with a 30-minute conversation about your goals.
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