Courses
Self-paced modules, roughly 30 minutes, each with a worksheet or action to practice what you've learned. 5 are open to anyone, with no sign-in. Partner organizations get a free set chosen for their team's needs.
Change Basics
An introduction to change management for nonprofit and health center QI teams, with three first steps for your project.
Free to try nowChange Basics
Help staff through the three stages of transition by naming what ends before you sell what is new.
Free to try nowChange Basics
The six change management roles, from sponsor to champion, and how one person can fill several on a small team.
Free to try nowChange Basics
Plan change communication that reaches each group through the right channel and invites people to answer back.
Available to partnersChange Basics
Treat resistance to change as useful information and respond to head, heart and hands concerns.
Available to partnersChange Basics
Use open questions and active listening to find the real source of a concern during a change.
Available to partnersChange Basics
Co-design a change with frontline staff and improve it together through small PDSA tests.
Available to partnersRunning a Change Project
Write a one-page case for change that wins sponsor support beyond a simple approval.
Available to partnersRunning a Change Project
Run a change impact assessment and a capacity check before go-live so the change has room to land.
Available to partnersRunning a Change Project
Keep staff informed and ready during the months between project kickoff and go-live.
Available to partnersRunning a Change Project
Plan go-live support, job aids and hypercare for the first weeks after a change launches.
Available to partnersRunning a Change Project
Measure change adoption with simple, honest people-side metrics that lead to decisions.
Available to partnersRunning a Change Project
Sustain a change after go-live with reinforcement routines and a clear handoff of ownership.
Available to partnersRunning a Change Project
Change champion training for coworkers: use peer trust, share clear messages and carry concerns up.
Available to partnersRunning a Change Project
Super user training for at-the-elbow support when coworkers learn a new system or process.
Available to partnersHabits and Behavior
Build psychological safety on your team with three replies that keep people speaking up.
Free to try nowSupervisors and Teams
New supervisor training: go from coworker to supervisor with a 30-day plan built with your manager.
Available to partnersSupervisors and Teams
Run better one-on-ones, huddles and team meetings with five habits every good meeting shares.
Available to partnersSupervisors and Teams
Give short, specific feedback and coach in everyday moments instead of waiting for reviews.
Available to partnersSupervisors and Teams
Improve staff retention on a small budget with stay interviews, recognition and growth.
Available to partnersSupervisors and Teams
Help supervisors explain a change in their own words through short one-on-one talks.
Available to partnersSenior Leaders and Sponsors
Executive sponsor training: lead a change in your own voice so staff believe it.
Available to partnersSenior Leaders and Sponsors
Manage change saturation by seeing every change in one place and choosing what stops or waits.
Available to partnersSenior Leaders and Sponsors
Build influence with your board, funders and peers when you cannot simply direct them.
Available to partnersSenior Leaders and Sponsors
Build executive presence: answer at your listener's level and stay steady when you do not know.
Available to partnersSenior Leaders and Sponsors
Avoid leader burnout during long changes by managing your energy and setting a sustainable pace.
Available to partnersSenior Leaders and Sponsors
Succession planning for nonprofits and health centers: name a backup for every critical role.
Available to partnersSenior Leaders and Sponsors
Lead through funding cuts with honest staff updates, supervisor briefings and a fair process.
Available to partnersYour Own Work and Wellbeing
Manage change overload and avoid burnout with a one-page plan for your own Change Cup.
Free to try nowMore courses
Champion work is rewarding and draining. Learn to spot your early signs, agree your role with the person who backs you, ask for the support you…
Available to partners30 courses in 7 themes.
Open to anyone, with no sign-in. Start one today.
What change management is, how people move through a change, and how to hear resistance as information.
Plan, launch and hold a change from start to finish, with champions helping on the floor.
Make the new way the easy way, and make it safe for people to speak up when it is not working.
For new and growing supervisors: meetings, feedback, delegation, and keeping a team steady through change and cuts.
Sponsor change well, pace the load, bring the board and peers along, and lead through cuts and disruption.
Steady yourself when change piles up, and build the everyday skills that travel to any job.
New and other courses.
A learning path is a set of modules in a sensible order, for partner organizations. Full paths run 7 to 8 modules; short paths run 3 to 4 and build one skill.
Full path · 4 modules
For coworkers asked to help a change stick: champions, super users and go-to people. Four short modules on using peer trust well, helping coworkers at the elbow, asking questions that get honest answers, and doing the…
Full path · 7 modules
New to change? Start here. Seven short modules on the people side of change at a nonprofit or health center, from what change management is to designing a change with your team. Each ends with a one-page plan for a…
Full path · 8 modules
Your first year leading a team, one habit at a time. Eight short modules follow one running case: Avery, a new supervisor at a rural health center. Each module ends with a one-page plan for your own team.
Full path · 7 modules
For directors, department heads and up, in organizations of any size. Seven short modules on leading change from the top: sponsoring it, choosing what gives, bringing your board and peers along, presence when it…
Full path · 7 modules
Follow one change from the first ask to the day it runs without you. Seven short modules follow one running case, a health center and a food bank. Each module ends with a one-page plan for your own project.
Partner organizations get a set of courses chosen for their team. It starts with a 30-minute conversation about your goals.
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